Frequently Asked Questions
What is Dough Tools?
Dough Tools™ is an Australian website that provides a complete range of accessories for playdough and modelling clay.
What does Dough Tools sell?
We sell all sorts of playdough accessories including high quality wooden and plastic dough tools. We also have sensory and paint-related tools.
Why shop at Dough Tools?
- We sell a wide range of playdough and modelling clay accessories in Australia.
- We sell high quality products with educational benefits.
- We test lots of new products so we can be sure we're introducing you to the best new tools for playdough and clay.
- We offer full refunds and a money-back guarantee.
- We post items quickly. Express post is also an option.
- We aim to respond to all emails the same day.
- Flat rate shipping costs.
What age is Dough Tools aimed at?
Dough Tools' products are developmentally appropriate for a wide range of children as modelling dough and clay is such an open-ended tool that it can be used and enjoyed by anyone. Most of our tools are ideal for preschoolers aged 3 and above. We also stock a few items such as science kits aimed at older children. Feel free to contact us if you need any help choosing an age-appropriate gift. Most of our products haven't been tested for children under 3 and they may present a choking hazard. All children should be supervised when playing with dough, clay, and related products.
How much is shipping?
Shipping within Australia costs $11.95. Express post is available for $18.95. You can choose this at checkout.
Please use the Australia Post calculator to estimate shipping costs for other countries, or contact us for a quote.
See also our shipping page.
If you're buying something really light, then contact us for a code to save on shipping as we can send very small things by envelope instead of parcel.
Can I collect my order?
Yes, if you are local to the Warnervale area on the Central Coast of NSW. Enter the code 'Warnervale' when you check out to save on postage costs and we will contact you with the address where your order can be collected. Same day collection is usually available at any time of day.
What currency are your prices in?
All prices are in Australian dollars. Flat rate shipping applies only to customers in Australia.
Who shops at Dough Tools?
We are pleased to welcome orders from everyone. Our customers are primarily parents and carers including operators of family day cares. We also supply products to teachers at preschools and primary schools. We have lots of products that make great gifts for relatives to buy for Christmas and birthdays.
What is your refund policy?
We want you and your children to be absolutely delighted with every delivery. If we fail to please, get in touch as we offer a 100% money back guarantee.
Please see our refund page for details.
How can I obtain an invoice or receipt?
You should receive one automatically by email but please contact us if you need a receipt but didn't receive it. If you need an invoice before purchasing, just let us know by email.